General Terms & Conditions

If you booked a hot tub service

We should have arranged a date and time with you already. If not, we will be in touch. For a service, please make sure you have power to your hot tub, that it's in working order and that it's filled, ideally with clean , treated water. Please ensure you have a power and water source ready for our technician to get straight to work. The hot tub should be in full working order on arrival, so please be sure of this and inform us if this is not the case.

Please see our full terms and conditions here.

If you booked a hot tub relocation

We should have already booked a date and time with you. If not, we will be in touch. Please make sure to let us know the make/model of the tub, any access info and possible tough spots such as tight corners, steps, walls and tight access. If the spa has not been used in a while please let us know. On the day if you could please make sure the tub is disconnected from power, cover lifter and emptied ready for transporting that'll help ensure a streamline service. A standard two person job is for spas not more than 2.1m x 2.1m and 250kg. If your tub is larger or heavier than this we may require more technicians or able-bodied persons at the pick up and drop off points.

Please see our full terms and conditions here.

If you booked a hot tub repair

We should have already booked a date and time with you. If not, we will be in touch. Please make sure to let us know the make/model of the tub. If the spa has not been used in a while please let us know. On the day if you could please make sure the tub is ready for us to replicate and diagnose the issue. Our callout fee is £99 which covers the first hour. After that we charge £70 per hour. Additional parts required will be quoted for and we will try our best to estimate how long any job will take.

Please see our full terms and conditions here.