Retail T's & C's

Refunds & Returns Policy

Whenever you decide to view and purchase our products physically from our showroom or at exhibitions, your basic consumer rights are preserved.

However, if your order is placed remotely via our website or phone call without a physical viewing of the product, you are covered by the Distance Selling Regulations. Our returns policy detailed below illustrates the necessary actions required by both parties.

Returning your product due to dissatisfaction

We understand that customers might reconsider their decisions post-purchase. If you have received your product but find it unappealing or unsuitable for your requirements, the Distance Selling Regulations allow you to return it. These regulations apply when a product is procured from a vendor without in-person contact, and you have not had the chance to inspect the goods beforehand. (Note: This provision does not apply if you have physically viewed the product before purchase.) When purchasing remotely, you maintain the same legal rights as you would during an in-store purchase, under the Sale of Goods Act and the Supply of Goods and Services Act.

If you wish to return your hot tub within the first 14 days due to a change of heart (with no faults found), the return shipment costs will be your responsibility.

We can offer a quote for collecting the hot tub and transporting it back to our storage – these expenses will be agreed upon in writing and deducted from your refund, or, if you decide to switch models, added to the upgrade cost.

To process your return, we will need a receipt or proof of purchase. The item should be in the same physical condition as when you received it. Unreported damage at the time of delivery will not be accounted for. The product must be cared for adequately before it is returned, ensuring it can be resold without causing us financial harm. To qualify for a return, you are legally bound to inform us of your intention to return the item within 14 days of receipt. The item must be returned within an additional 14 days. Once your return is received and inspected, we will send you an email to inform you that we have received your returned item. We will also notify you regarding the approval or rejection of your refund.

If your refund is approved, it will be processed, and the credit will be automatically applied to your original payment method within a certain number of days.

Returning a hot tub that has been used or filled with water and chemicals

In this case, the hot tub is deemed "used goods" and has a depreciated resale value. Therefore, you are not eligible for a full refund, and the decreased value will be refunded to prevent us from suffering unjust financial loss. This will be communicated in writing before the hot tub is returned. The hot tub must be returned with all its accessories, including lid, steps, filters and chemical kits.

Returning a faulty product

While faults are rare, they can occur. If your product develops a fault after 30 days, the item can't be instantly rejected for a replacement or refund. We must be given at least one chance to repair or replace any faulty parts.

To report a fault, please call us on 07454272660 or email to hello@pinkblock.co.uk

Sale Items

Refunds are only applicable for regularly priced items. Sale items are not eligible for refunds.

Gifts

If the item was purchased as a gift and delivered directly to you, you'll receive a gift credit of equal value upon return approval. The gift certificate will be mailed to you once the returned item is received, inspected and approved.

If the item was not marked as a gift upon purchase, or if the gift giver had the order delivered to themselves for gifting later, the refund will be sent to the gift giver, who will be informed about the return.

To return your product, please first contact us, and send the item(s) to

Pinkblock Hot Tub Services

83 Agecroft Road West

Prestwich

Greater Manchester

M25 9RF

We advise against returning your purchase to the manufacturer.

You will bear the shipping costs for returning your item. These costs are not refundable. If a refund is granted, the cost of return shipping will be deducted from it. The time taken for your exchanged product to reach you can vary based on your location. For returning high-value items, we recommend using a traceable shipping service and purchasing shipping insurance to ensure we receive your returned item. You can initiate your return by calling our team on 07454272660, and we'll guide you through the process or contact us at hello@pinkblock.co.uk for any queries related to refunds and returns.

Delayed or Missing Refunds

If you have not received a refund yet, please check your bank account again. Contact your credit card company, as it may take some time for your refund to be officially posted. Contact your bank. There may be some processing time before a refund is posted. If you’ve taken all these steps and still have not received your refund, please contact us at hello@pinkblock.co.uk.

Website Errors

Owing to the dynamic nature of our industry and high-demand periods, the prices and availability of our products listed on www.pinkblock.co.uk are subject to change without prior notice. We don't operate a real-time stocking system, so website stock and delivery timescales are manually updated multiple times a week. Any errors will be rectified once they are discovered or reported. We reserve the right to revoke any offers or discounts at any point, including the cancellation of any orders which benefited from such offers.

Insulation & Energy Cost

Energy costs can vary drastically depending on a variety of factors. We are referring the low prices of £1-£1.50 per day based on the average annual cost determined from a study. Link to study on our Multi Award Winning R10 Insulation: https://www.sunbeachspas.co.uk/R10-testing

Order Processing, Delivery & Installation

At Pinkblock, we're committed to providing superior hot tub services, inclusive of efficient delivery and hassle-free installation. Here's what you need to know:

1. Order Processing Time: Orders placed before 2pm from Monday to Saturday are processed within 1-5 business days. During periods of high demand, processing times may extend by a few days.

2. Shipping Time: Once your order is processed, please allow for additional transit days for delivery. In the event of a significant delay in the shipment of your order, we will keep you informed via email or telephone. Usually our shipping times are 1-5 days monday-saturday.

3. Shipping Locations: We currently ship only within the UK.

4. Delivery and Installation: We take great pride in personally delivering and installing our products whenever possible. Upon ordering, you'll receive a confirmation email, and we'll be in touch to arrange the delivery date and time. We'll also assist you in preparing for the delivery and installation logistics.

5. Self Pick-up Option: If you'd prefer to collect your purchase yourself, this can be arranged. Please contact us for more details.

6. Additional Equipment: In certain instances, such as for narrow passages, steep inclines, or many steps, a hiab, crane, or more than two individuals may be necessary for delivery and installation. Please note that these services may incur additional charges.

7. Additional Fees, Customs, Duties & Tax: Our prices include VAT, so you won't have to deal with additional fees unless special delivery/collection arrangements need to be made, or if more complex installation equipment is required (see previous point).

8. Returns Policy: We have a detailed Returns Policy available on our website. Please visit the page for comprehensive information.

Our team is always ready to assist you with any questions and to assess your delivery and installation needs. Reach out to us at 07454272660 or hello@pinkblock.co.uk.

Thank you for trusting Pinkblock with your hot tub and spa requirements. We look forward to delivering a relaxing experience to your doorstep.