Order Processing, Delivery & Installation

At Pinkblock, we're committed to providing superior hot tub services, inclusive of efficient delivery and hassle-free installation. Here's what you need to know:

1. Order Processing Time: Orders placed before 2pm from Monday to Saturday are processed within 1-5 business days. During periods of high demand, processing times may extend by a few days.

2. Shipping Time: Once your order is processed, please allow for additional transit days for delivery. In the event of a significant delay in the shipment of your order, we will keep you informed via email or telephone. Usually our shipping times are 1-5 days monday-saturday.

3. Shipping Locations: We currently ship only within the UK.

4. Delivery and Installation: We take great pride in personally delivering and installing our products whenever possible. Upon ordering, you'll receive a confirmation email, and we'll be in touch to arrange the delivery date and time. We'll also assist you in preparing for the delivery and installation logistics.

5. Self Pick-up Option: If you'd prefer to collect your purchase yourself, this can be arranged. Please contact us for more details.

6. Additional Equipment: In certain instances, such as for narrow passages, steep inclines, or many steps, a hiab, crane, or more than two individuals may be necessary for delivery and installation. Please note that these services may incur additional charges.

7. Additional Fees, Customs, Duties & Tax: Our prices include VAT, so you won't have to deal with additional fees unless special delivery/collection arrangements need to be made, or if more complex installation equipment is required (see previous point).

8. Returns Policy: We have a detailed Returns Policy available on our website. Please visit the page for comprehensive information.

Our team is always ready to assist you with any questions and to assess your delivery and installation needs. Reach out to us at 07454272660 or hello@pinkblock.co.uk.

Thank you for trusting Pinkblock with your hot tub and spa requirements. We look forward to delivering a relaxing experience to your doorstep.